Northern Fresh Bakes respects the privacy of every customer who visits our website, places a bakery order, requests a custom cake, joins a loyalty list if offered, redeems a gift card, or stops by our counter at Kingsway Garden Mall. This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it, and the choices available to you. It applies to online interactions and information you share when you buy breads, pastries, cakes, cookies, catering trays, or related bakery goods at our Edmonton location.
We may collect information you voluntarily provide, including your name, phone number, email address, mailing address if supplied, preferred pickup time, order details such as cake size flavour and inscription, allergen notes you choose to share, appointment preferences for custom consultations, payment-related details processed through our point-of-sale tools, and messages sent through our contact or catering forms. If you create a customer account, we also store login credentials and order history so we can recognize returning guests and suggest suitable seasonal specials or celebration packages.
When you browse our site, we may automatically receive standard technical data such as browser type, device category, operating system, approximate location derived from network information, pages viewed, time spent on menu gallery and recipe tip pages, and referral source. This helps us understand which bakery products and articles interest visitors and allows us to improve site performance and content clarity. We do not sell your personal information to third-party marketers for their independent campaigns.
Northern Fresh Bakes uses personal information to complete retail and custom bakery orders, confirm pickup or catering schedules, process payments, send order reminders or promotional offers when you have opted in, respond to questions about ingredients allergens or portion sizes, maintain loyalty or account records, investigate quality concerns, and improve customer satisfaction. We may also use aggregated, non-identifying statistics to plan staffing, ingredient inventory, and seasonal baking calendars for the Edmonton community we serve.
We share information only when needed to operate our bakery. That may include payment processors, scheduling or messaging tools, website hosting providers, professional advisors such as accountants, mall management when required for security incidents, or authorities when required by law or to protect safety and property. Service providers are expected to protect data and use it solely for the tasks we assign. We do not authorize them to use your order history or contact details for their own unrelated advertising. In the event of a business reorganization, customer records may transfer to a successor that continues Northern Fresh Bakes operations under comparable protections.
We retain customer records for as long as needed to provide services, honour gift cards or prepaid balances, resolve disputes, meet legal or accounting obligations, and improve operations. When information is no longer required, we take reasonable steps to delete or de-identify it. Security measures include limited staff access, careful handling of paper order tickets, and common-sense safeguards for digital systems. No method of transmission or storage is perfectly secure, so we encourage you to use strong passwords for any online account and to notify us promptly if you suspect unauthorized use of your profile.
You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion where applicable law allows, including rights that may arise under Alberta privacy legislation. You may also opt out of marketing emails by following instructions in those messages or by contacting us directly. Opting out of marketing does not stop transactional notices related to a placed cake order, catering confirmation, or pickup reminder. If you update your phone number or preferred flavour profile, please tell our counter team so records stay accurate.
Our website is intended for adults and general consumers seeking bakery products. We do not knowingly collect personal information from children for marketing purposes. If a guardian believes a minor has provided information through a contact form, please contact us so we can review and remove it appropriately. Residents of Alberta and other Canadian provinces may have additional rights under applicable privacy statutes; we will respond to verified requests consistent with those laws when they apply to our operations.
Because we may use cookies and similar technologies, please also review our Cookie Policy for details on how browsing data supports site features such as navigation, analytics, and preference memory. We may update this Privacy Policy from time to time to reflect new products, tools, or legal requirements. The updated text will be posted on this page. Continued use of our website or bakery services after an update indicates acceptance of the revised policy where permitted by law.
Photographs taken for bakery gallery features are used only with customer permission or in a way that avoids highlighting identifiable faces whenever practical. Voice messages left on our phone line may be reviewed by staff to complete scheduling and quality follow-ups. We do not require social media accounts to place an order, though public comments you post on third-party platforms are governed by those platforms rather than this policy. Corporate or catering account contacts may receive operational emails about tray counts, delivery windows, and completed orders under the same careful privacy standards described here.
Allergen and dietary preference notes you share help us prepare safer custom work, but they remain subject to shared-kitchen limitations explained at the counter. We treat those notes as sensitive operational details and limit access to staff who need them to fulfil your order.
For privacy questions, access requests, or concerns about how Northern Fresh Bakes handles your information, contact us by email at [email protected], by phone at +17802500037, or in person at 1 Kingsway Gdn Mall NW Unit 2001, Edmonton, AB T5G 3A6, Canada. We value your trust and work to keep your personal details as carefully protected as the fresh loaves, pastries, and celebration cakes we bake each day for customers across Edmonton and nearby Alberta communities.
